The Hindu Business Line : Zenta eyes more acquisitions

Hyderabad, Dec. 6 Integrated business and knowledge process outsourcing services provider Zenta is set to expand its operations in India with one more centre in Chennai and the addition of another facility in Pune.

The US company is poised to add about 1,200 seats in these two centres to the existing 5,000 people and is also scouting for acquisitions.

The Country Manger of Zenta, Mr Jaswinder S. Ghumman, told Business Line: “the company has grown through merger of three companies, each time adding new business process capability and we continue to scout for more acquisitions, even as we grow organically.”

This organic growth is being led by the addition of another centre in Chennai that would have capability to host about 600 seats in addition to about 1,600, and a new centre to host about 500 in Pune, where the company currently does not have presence. The Mumbai centre has about 2,800 people and US operations 300.

Merger of 3 cos

During his visit to Hyderabad, Mr Ghumman said that the company integrated Zenta Inc, Global Realty Outsourcing Inc, and Blackheath under a single brand offering integrated KPO and BPO services.

Referring to the US sub-prime crisis impacting real estate players, and some financial institutions, he said that this had a different impact opening up new business opportunities. This relates to receivables and collections.

Following the integration of the three companies, Mr Ghumman said Zenta’s offering now spans back-office, voice and on-site support solutions that cover credit card services, consumer lending services account receivable management, mortgage and real estate and capital market analysis.