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Bangalore, Dec. 10 Microland, a leading IT infrastructure management outsourcing services provider, today announced the launch of its global tech support centre which will house 750 personnel supporting global customers across 13 countries. The new facility will process over four million transactions a year.

The facility, which was inaugurated by the Karnataka Governor Mr Rameshwar Thakur, has been built using best-of-breed telecom technology from Avaya and Nortel. Integrating voice, email and chat support, the centre’s uniqueness rests in the fact that it integrates tech support with IT infrastructure management services (IMS) capability.

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