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Mr N. Chandrasekaran, COO

Our Bureau

Mumbai, Dec. 13 IT projects undertaken by one in every three companies fail to perform against expectations. Yet such results do not evoke a sharp reaction from the company management in most cases.

About 43 per cent organisations say that their business managers and the board accept this trend as a ‘necessary evil’, according to a Tata Consultancy Services (TCS) research. This attitude is especially common in Europe (44 per cent) and Asia Pacific (48 per cent). Generally IT projects fail due to lack of proper governance, faulty engagement models and lack of effort made in continuous process improvement, Mr N. Chandrasekaran, Chief Operating Officer and Executive Director, TCS, told Business Line.

Common problems cited included overrun on time (62 per cent), budget (49 per cent) and higher than expected maintenance costs (47 per cent). In addition, one in four companies find business users reluctant to adopt the new systems once implemented.

Dynamic Markets on behalf of TCS carried out the research which surveyed 800 middle and senior IT managers in large companies across eight countries worldwide.

Businesses should look at how their partners operate before signing on the dotted line, said Mr Chandrasekaran, adding that 89 per cent deliveries made by TCS meet quality expectations. “They should consider longevity of partnerships, repeat business, and organic growth of relationships,” he said.

More Stories on : Software | Tata Consultancy Services Ltd

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