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Our Bureau

New Delhi, Jan 3 Nokia Siemens Networks on Thursday announced that it has been awarded a multi million euro contract from Bharti Airtel Ltd for deployment of a single interactive voice response (IVR) platform across 23 circles.

The three-year turnkey contract includes designing, planning, systems integration and optimisation services to enhance overall customer experience.

The new IVR solution will enable Airtel to deliver services such as voice SMS, televoting, call management services (eg missed call advisor), caller ring back tone and voice portal on a faster time-to-market basis and, therefore, reduce OPEX costs.

The solution will be ready for commercial operation by April and is expected to scale up to one billion minutes of usage per month in three years for Bharti Airtel.

“Our decision to select Nokia Siemens Networks as our partner in this program is based on their project delivery record,” said Mr Manoj Kohli, President and CEO, Bharti Airtel.

“Their single IVR solution and voice service delivery platform is based on a best-of-breed integrated approach which will result in cost optimisation and increased security, a key pre-requisite for building world class services,” he added.

“This contract further strengthens Nokia Siemens Networks’ commitment to enable Bharti Airtel to continuously deliver new services and enhance its customers’ mobile experiences.

Going forward, voice-based services will be a key revenue generator and service differentiator in the competitive Indian market and Nokia Siemens Networks, with its strong product portfolio and extensive experience, is well positioned to address that need,” said Mr Michael Kuehner, Head, Sub-region India, Nokia Siemens Networks.

More Stories on : Telecommunications | New Business | Bharti Tele-Ventures Ltd

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