The Hindu Business Line : Infosys sees good scope for Platform BPO

Bangalore, April 30 Infosys BPO Ltd said Platform BPO would constitute 25 to 30 per cent of its revenue by fiscal 2010, and added that the adoption of the new model would be higher during the recession because of its flexible cost structure.

Mr Radhakrishnan A, Head, Strategic Platforms, Solutions and Alliances, said compared to the traditional BPO model where clients have to pay for the entire contract at once, Platform BPO follows the pay-as-you-go pricing model. This allows the customers to keep their costs variable, he added.

Platform BPO is different from the traditional BPO because it cuts across functional silos, Mr Radhakrishnan said.

He said generally, different functions in a process are handled separately, but Platform BPO offers end-to-end services covering all the functions in a process.

Mr Radhakrishnan said since investments are high, the company would initially develop to 2 to 3 enterprise processes and 2 to 3 processes for specific industries.

Among the two new enterprise processes, the “hire to retire” process is in a late stage of readiness and the “order to cash” process is in the last stage of due diligence, Mr Radhakrishnan said.

The company is also developing new processes for the newspaper and the retail industry, he added.

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