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MANAGEMENT
Cracking the BoP code
Highly decentralised innovation and focus on tasks, scale and efficiency are vital More

‘Take on jobs that you can learn from’
Building, motivating and retaining a great team is the most important quality of a leader. A leader should also have the ability to look at the big picture but not lose sight of the details. He should trust his team and delegate ... More

You are in a queue
Simple rules on queuing, whether at a public restroom or a theatre More

HUMAN RESOURCES
Getting started on ‘remote working’
More

CUSTOMER RELATIONSHIP MANAGEMENT
Don’t shoot the messenger
I am one of those old fashioned guys who is not very savvy when it comes to using new age gadgets that seem to perform more than one prime function. As a result, I have hung on to a very basic mobile phone, an object of constant derision for my ... More

ENTREPRENEURSHIP
Back to the basics
Three things to keep in mind while setting out on an entrepreneurial journey More

BOOKS
Good leaders observe
Leaders lead people. That’s what most of us believe. But we may be wrong. For, actually, leaders lead cultures, says T.R. Warren in White Hat Leadership ( More

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