The Hindu Business Line : Oil cos to unveil grievance redressal mechanism

New Delhi, Oct. 1 The public sector oil marketing companies (OMCs) are set to unveil a public grievance redressal mechanism across the country from Thursday for domestic LPG, petrol and diesel. According to an official statement issued by the Petroleum Ministry, as part of the exercise the three OMCs – Indian Oil Corporation, Bharat Petroleum Corporation, and Hindustan Petroleum Corporation – have separately provided toll free numbers for complaint registration and follow up on the complaints.

For complaints relating to Indian Oil the customers can dial toll free number 18002333555 from anywhere in the country and for the complaints relating to BPCL the toll free number is 1800222725. In the case of HPCL, the company has provided two separate toll free numbers: i) 18002333777 for LPG and ii) 18002333999 for petrol and diesel.

UNIQUE MECHANISM

The statement said, “In order to further leverage the existing system of addressing the complaints of customers, the unique mechanism of using toll free telephone numbers through call centres makes it more convenient, easy and effective to enable the customers to air their complaints and follow up on such complaints.”

The call centres are being operationalised region-wise to facilitate the customers lodge complaints in local language. The customers are given a registration number and those customers who wish to know about the status of the complaints could ring up the call centres on the same toll free numbers. The field officers of the OMCs have been directed to attend to the complaints/grievances satisfactorily at the earliest. In addition to this, the companies have also geared up their normal grievance redressal mechanism.