The Hindu Business Line : Monday, December 01, 2008

THE NEW MANAGER

MANAGEMENT: Do start-ups need consultants?
A look at the conditions under which organisations should seek the services of the specialist. Consultants are people who borrow your watch and tell you what time it is and then walk off with the watch,” wrote Robert Townsend, former CEO ...

HUMAN RESOURCES: ‘Like a tea bag, HR gives its best when put in hot water’
HRD Network’s 12th national summit sets the agenda for tough times. HR, which came into its own in the 1990s in the country, has morphed to become a mature business function; more so in the last decade. With much of this change happening ...

CUSTOMER RELATIONSHIP MANAGEMENT: Customer service lessons from Barack Obama
A perfectly worded thank-you note delivered in the nick of time. I am writing this week’s column in Harvard and the transformation in the American political landscape following Barack Obama’s election as the next US President is ...

MANAGEMENT: Rules with a bit of sense
Systems and processes must evolve to remain current. I recently visited my brother in Chennai. We decided to call on an ailing relative and walked down to the nearest autorickshaw stand. We were lucky to get a new auto and I noticed a spanking ...

BOOKS: Explore the ‘character bucket’
Being a leader in today’s world is an incredibly taxing and complex job, says Nat Stoddard in The Right Leader: Selecting executives who fit (

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