The Hindu Business Line : Diebold sees 25 pc growth in managed services biz

WITH the demand for ATMs expected to grow by 5000 annually, Diebold Systems expects the contribution from its managed services business to increase to 25 per cent of its overall revenues by next year. The company already has a market share of about 50 per cent.

The managed services business, which forms part of the company's ATMs production and installation for banks, currently contributes less than 10 per cent to the company's overall revenues. The ATM population in the country has grown by more than 50 per cent since June last year when the total installations were 8,500 as against 13,000 now.

Diebold Systems provides end-to-end solutions through its managed services and aims at reducing the burden of day-to-day infrastructure management for banks, allowing both IT and finance executives to focus on strategic business issues.

Mr Rajiv Singh, Managing Director , said that the company with its dedicated managed services centre in Mumbai, equipped with modern technology for remote monitoring of ATMs (events, cash, consumables), can help the banks reduce their operational costs on these services management.

By handing out ATM-related functions and management of networks to service providers, banks can cut costs by 10 to 15 per cent. The services outsourced to service providers like Diebold Systems include installing hardware to maintenance, network management, cash forecasting and replenishment, event monitoring, help desk and full reconciliation and settlement services, Mr Singh added

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