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Our Bureau

Bangalore , Jan. 21

WIPROSPECTRAMIND, the business process outsourcing (BPO) outfit of Wipro Ltd, is planning to diversify into the high-value transaction processing segment, the Chairman and Managing Director, Mr Raman Roy, has said.

Realisations are high in the transaction processing business compared to the plain vanilla BPO business. Claims processing, mortgage handling, HR administration, underwriting, end-to-end accounting are some of the areas in which the company plans to offer services.

"We are currently building up the capabilities to tap transaction processing segment," Mr Roy said.

Voice-based services, which dominate WiproSpectramind's offerings, account for some 85 per cent of the company's revenues whereas the non-voice services account for the rest.

Meanwhile, the company sees a huge potential in the domestic market for BPO services and is keen on entering it. However, the current law does not allow the utilisation of infrastructure created for overseas clients, to serve customers in the domestic market. "We are in talks with Nasscom and the Government to allow the use of BPO infrastructure, created for export-oriented units, to serve customers in the domestic market," he said.

Besides telecom, the Indian market offers a huge opportunity in BPO services for manufacturing.

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WiproSpectramind to diversify into high-value work

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