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CHENNAI: Servion Global Solutions, a Chennai-based provider of contact optimisation solutions, has announced the availability of CallBack Manager.

Customers who reach a contact centre using Servion CallBack Manager may choose to wait in queue or request a call back. This call back can be scheduled as soon as possible or at a specified date and time.

Contact centres will be able to respond to callers during less busy times - balancing call volumes and improving customer satisfaction, according to a company release.

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