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L.N. Revathy

Mr B. Sambamurthy

Coimbatore , Nov. 13

INDIAN Bank is revamping its organisational structure to optimise its manpower strength and strike the goldmine in the retail banking space.

With the retail banking business growing at 25-30 per cent year-on-year, the bank foresees enormous untapped potential for growth in this area.

The bank has mandated Wipro for the six sigma process.

Speaking about the process changes that have been initiated in Chennai, the bank's Executive Director, Mr B. Sambamurthy, said the bank had embarked on this exercise as the nationalised banks structure was not attuned to retail banking.

"We have now created a structural `Central Processing Unit' to take care of credit approval. It is up and working in Chennai. We have just extended this three `P' (People, Product and Process) concept in Mumbai and Delhi. We are planning to introduce this in Hyderabad and Bangalore soon," he said and added that the structural change had helped the bank in sanctioning 6,000 retail banking proposals amounting to Rs 20 crore in just eight weeks.

The bank has roped in IIM, Ahmedabad for doing the Human Resource Management study.

"We have the draft report," he said but declined to elaborate.

He, however, hinted that the bank would focus on the three `T' — Transaction, Transformation and Translation — issues on the HR front.

"Instead of spending more time on transaction issues, we want to spend quality time with our customers. This will help in transformation and ultimately translation of this into business proposals," he said.

On technology, he said the bank was in the process of integrating tradition with technology, as part of its customer-centric disposition.

"In the new set up, everything will be customer driven," he said and added that the bank would be investing Rs 100 crore more on technology, having infused Rs 50 crore till now.

To a query on NPA, he said it has been brought down to 1.06 per cent and the bank was aiming to reduce it even further.

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