The Hindu Business Line : Scope International to double Chennai infrastructure capacity

Scope International, Chennai, a global shared service centre of Standard Chartered Bank, UK, will double its infrastructure capacity in Chennai to around 800,000 sq ft by February.

It added two more centres in the city recently, taking the number of facilities in the city to four. It also plans to add one more on the Old Mahabalipuram Road (IT corridor), according to Mr Sreeram Iyer, Group Head, Global Shared Services Centres, Scope International.

Scope is a wholly owned subsidiary of the bank.

The Chennai centre started in 2001 with 35 employees, and today employs around 5,000. This is about 10 per cent of the bank's global workforce, according to Mr Iyer, who is also the Chief Information Officer, Standard Chartered Bank, India.

Scope annually processes around 80 million transactions (such as processing a credit card application) for the bank. It has now started providing voice-based contact centre for the bank's customers in UAE. Around 350 people work in the contact centre, he said.

Services

Over the last five years, Scope has moved from providing normal back-end banking operations to offering the bank "fairly complex and premium" services such as anti-money laundering (AML), credit documentation and market risk reporting, he said.

In credit documentation, customers applying for loans from Standard Chartered Bank sign a number of security-related documents. These documents are handled, checked and analysed by a team in Chennai. Similarly, as part of the AML, a team monitors transactions of the bank's customers — as per directions from regulators of various countries. "We look for a transaction that could be a potential AML case," he said.

More Stories on : Outsourcing | Tamil Nadu

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Stories in this Section
Scope International to double Chennai infrastructure capacity

Is it end of the road for reverse repo?

Rupee gains on FII inflows

Shriram Transport Finance to tap growing opportunities

Unit-linked insurance for kids

One year life cover an SMS away

Max New York Life ties up with AP rural bank

Declined risk pool for motor cover hits roadblock

SBI Karnataka circle to focus on customer service

Bond prices move up

`Banks may need to trim loans against shares'

Call rates dip on improved liquidity

PNB add-on debit card

`Basel II delay is a blessing in disguise'