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Mumbai, Aug. 22 The Kolkata-based United Bank of India (UBI) has entered into a partnership with mobile content firm Sybase 365, under which Sybase will provide SMS enquiry services for the bank’s customers across the country.

The agreement will enable bank’s customers to enquire via SMS about various services such as loans or opening of new accounts, thereby freeing up time for the bank’s customer service officers to perform more, according Mr Swapan Biswas, GM, marketing and new initiatives, United Bank of India.

“The mobile enquiry service ensures customers receive timely information without the need to dial a call centre (number), or make a physical trip to the bank,” said Mr Biswas.

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