The Hindu Business Line : ‘Migration of biz processes is creating new biz models’

Chennai, Nov. 6 If the US blocks more H1B visas for Indian software engineers, more jobs will get offshored or outsourced to India. If the UK were to block visas for nurses, more patients from there will come to India for treatment.

This is the migration of business processes that is now creating new business models, said Mr K. Pandia Rajan, Managing Director, Ma Foi Consulting Ltd.

He was delivering the 25th endowment lecture on ‘The Changing Nature Of Work and Employment’, organised by the Employers Federation of South India at the Department of Management Studies, IIT Madras, Chennai.

He said there were four planks to the wheel of time – migration of products and services, migration of talent, migration of capital and migration of business processes. In the first level, there is export of goods and services. At the second level there is export of human resources. At the third level there is a migration of capital.

In this stage, it becomes possible for people to become entrepreneurs without having to be an inheritor. “There is no power of lineage,” he said.

Talking about his own experience, he said they had seen phases when there would be queues of venture capitalists willing to buy into ideas. At the next level comes the migration of business processes. This has had the effect of redefining the boundaries of entrepreneurship, the meaning of work, the life spans of CEOs, besides redefining what was strategic and important while outsourcing processes. People have now started asking ‘What is your business model?’ instead of simply “What business are you in?” which was the case earlier.

Talking about diversity, Mr Pandia Rajan said that while inaugurating Ma Foi’s office in Hong Kong recently he noticed that the room had 112 people of 50 different nationalities. He also stressed on the fact that now the perception of India in the world is changing. India is no longer seen as a punishment posting destination. Instead, a stint in India/China is now a requirement for the CEO job in many countries.

He said that countries that invested in institutions of economy, education, governance and defence would prosper. He pointed out that a maze of labour laws (about 176 in number - and their often contradictory nature) was among the factors holding back the nation.

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