The Hindu Business Line : ICICI Lombard claims initiative

Mumbai, April 1 ICICI Lombard General Insurance has introduced ’Red Carpet’, a claims service initiative in the motor insurance segment. This initiative has been rolled out as a pilot project across the country.

Any ICICI Lombard customer insuring 50 vehicles is classified as a ’Red Carpet’ customer. The ’Red Carpet’ service initiative entails relaxation in spot survey in case of a claim by allowing shifting of the vehicle from the loss location in case the ICICI Lombard surveyor does not turn up within 6 hours and offer full claim without any deduction. ICICI Lombard would make an advance payment for claims over Rs. one lakh, by paying 50 per cent of assessed liability upfront, with dues settled immediately after final invoice is raised, said a press release.

The other service initiatives include free health and eye check-up camps, driver trainings on ’Am I a safe driver’, access to national highway cashless network and scheduled visits to customers. ICICI Lombard has also introduced a 24X7 toll free helpline.

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