The Hindu Business Line : Nokia free exchange offer for defective chargers

NEW DELHI: After detecting a manufacturing defect in a charger meant for Nokia 7210 handset, the world’s largest cell phone maker Nokia on Monday announced an exchange programme for the charger in the Indian market.

Consumers who own the chargers manufactured by a third-party supplier are recommended to exchange these chargers for free, the company said in a statement.

Asked whether the company detected a major fault in these chargers, Nokia said: “During a routine quality control process, we identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers.

“The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live soc ket,’’ the company said.

Nokia, however, asserted that no complaint has been registered so far globally or in India and it was detected only through its internal quality control test programme.

When contacted, Mr Ambrish Bakaya, Director, Corporate Affairs of Nokia India, told PTI: “As a responsible corporate citizen, and the most trusted brand in India, we have pro-actively initiated this exchange programme to safeguard consumer interest.’’ — PTI

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