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Paswan stresses on better postal services

Our Bureau

NEW DELHI, July 12

THE Union Minister for Communications, Mr Ram Vilas Paswan, has stressed the need for adequate training and continuous watch over public grievances. He said that the induction of new technology such as the computer-based multi-purpose counter machines, V SAT network for money order transmission through satellite, automated mail processing systems and use of computers in other key areas of operation are all intended to ensure improved services, efficiency and greater customer satisfaction.

The Minister was inaugurating a public grievance cell and also released the Citizens Charter of the Department of Posts (DoP).

He noted that the Citizens Charter reaffirms the commitment of the department towards improving its services and making it more efficient and responsive to the needs of the customers.

He noted that In order to provide all relevant information to the customers at a single window, the DoP has opened 423 information facilitation counters and has further decided to set up computerised care centres at all district/divisional headquarters. In this objective, so far, 204 such centres have been set up during the Ninth Plan and during the year, 24 more such computerised centres would be established, he said.

Earlier, addressing the consultative committee attached to the Ministry, he stated that the department is also providing redress of grievances through Dak Adalats in every circle by a three-member committee chaired by the head of the circle once in three months.

He said that the PG Cell of the Directorate is also carrying out special drives throughout the country for prompt disposal of complaints relating to specific services such as savings bank, money order and registration, which lead to greater customer sati sfaction.

Pic.: The Minister for Communications, Mr. Ram Vilas Paswan, with the Minister of State, Mr Tapan Sikdar, at the inauguration of the public grievance cell of the Department of Post, in the Capital on Thursday.

Picture byRamesh Sharma