Stumping problems

I have been trying to use MS Outlook 97 to send and receive e-mail. The problem is that while I am able to receive messages, I am not able to send them. I get the error message ``NO TRANSPORT PROVIDER AVAILABLE.''

I have an eth Internet connection. I have verified the account configuration process as well as the incoming and outgoing server addresses. Please suggest a solution.

Rupa Viswanathan

This error can occur for several reasons, including: 1. A damaged personal folder (.pst) file. 2, No mail transport service in the mail profile. 3. You are using the CompuServe mail transport. 4. You upgraded your Microsoft Network (MSN) mail from Classic to POP3/SMTP. 5. A damaged contact. 6. An apostrophe in your computer name. 7. Outlook is not properly configured for offline folder use. 8. The mail server requires that the addresses be enclosed in angle brackets (). 9. An incorrect e-mail type. 10. No delivery or address type for Microsoft Mail service.

Elaborating on some of these possible causes, if it's a damaged personal folder, this is how you remove it from your mail profile and add a new one: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click the Mail or Mail and Fax icon. 3. Click the personal folder, click Remove, and then click Yes. 4. Click Add, click Personal Folders, and then click OK. Type a name for the folder, click Open, click OK, and then click OK again. NOTE: All mail messages, contacts, tasks, journal entries, appointments, and so on, will remain in your old .pst file. If you import information from your old .pst file to the new .pst file, damaged information may also be imported.

To add the proper mail transport to your mail profile: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click the Mail or Mail and Fax icon. 3. Click Add, and then click to select the mail transport service that you want to install. Click OK. 4. Enter the information as requested for the mail transport that you are installing.

If you upgraded your MSN Mail From Classic to POP3/SMTP Change the e-mail type from MSN (or MSNINET) to SMTP: 1. Open a contact, right-click the e-mail address, and then click Properties on the shortcut menu. 2. Click the Addressing tab, and then type SMTP next to E-mail type. 3. Click Save and Close to close the contact. An e-mail type of MSN or MSNINET is not recognised as a valid e-mail type with the Internet mail transport.

For a damaged contact: 1. Delete the contact: a. In the Contact folder, click to select the damaged contact. b. On the Edit menu, click Delete, or press CTRL+D to delete the contact. 2. Create a new contact: a. On the Contact menu, click New Contact. b. Enter the information in the Contact form, and then click Save and Close.

To remove an apostrophe in your computer name, 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click the Network icon. 3. Click the Identification tab, and then type a new name for your computer that does not contain an apostrophe.

To configure Outlook for offline folder usage: 1. On the Tools menu, click Services. 2. Click Microsoft Exchange Server, and then click Properties. 3. Click the Advanced tab, and then click Offline Folder File Settings. 4. Either type the path or browse to the file that you want to use as the offline folder file. 5. Click OK if you receive the following message: path file--name.ost could not be found. Would you like to create it? 6. Click OK, and then click to select the Choose the connection type when starting check box on the General tab. 7. Click OK, and then click OK again. 8. On the Tools menu, point to Synchronize, and then click All Folders. NOTE: You must be connected to the server for this step.

Some Simple Mail Transfer Protocol (SMTP) servers require that addresses be enclosed in angle brackets. If your SMTP server requires that addresses be enclosed in angle brackets, the e-mail addresses should have the following format: . Please check with your Internet Service Provider (ISP) for the addressing requirements.

As regards an incorrect e-mail type, the SMTP is the standard Internet e-mail type. If you are unsure what e-mail type your server uses, contact your Internet service provider (ISP).

A no delivery or address type for Microsoft Mail Service problem can occur if you are using Outlook with the Corporate or Workgroup (CW) setup option, the Microsoft Mail service is in your profile, and the delivery options or address type settings are incorrect. To check these settings: 1. Quit Outlook. 2. Click Start, point to Settings, and then click Control Panel. 3. Double-click the Mail or Mail and Fax icon. 4. If you have more than one profile, click Show Profiles. 5. On the General tab, click your Microsoft Mail profile, and then click Properties. 6. Click the Services tab, click Microsoft Mail, and then click Properties. 7. Click the Delivery tab, make sure both the Enable Outlogin mail Delivery and Enable Incoming mail Delivery check boxes are selected, and then click Address Types. 8. Make sure that at least one address type is listed and selected, click OK, click OK, click OK, and then click Close.

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