Business Daily from THE HINDU group of publications Thursday, Aug 16, 2007 ePaper |
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Brand Line
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Advertising Marketing - Insight Columns - Ask Harish Bijoor Masses don’t like crass
The women of Real India are particularly not excited about this, as they have to deal with the ruffians on the roads.
Leave it to the users: Having men endorse women’s innerwear and women endorse men’s is not a good idea. (Above) The launch of a line of lingerie by Victoria’s Secret.
Lux Cozy and Amul Macho ads have been banned by the I&B Ministry. What does this mean for the freedom of expression? And what does it mean to the creative person? Why all this hullabaloo? - Jayesh Mehta, Mumbai Jayeshbhai, Lux once upon a time was a cake of soap and Amul a butter I spread my toast with. Today, they seem to mean something else altogether. First of all, these brands of inner-wear have benefited immensely from being discussed in Parliament. The best of brands promoted with the best creative inputs and the best media exposure seldom enter those hallowed portals. These two have. In the bargain, Lux Cozy and Amul Macho have hogged the limelight of editorial coverage in both the print and television media for sure. They have got a bigger bang for their advertising buck than what any media-planner can afford to get and give. In the years gone by, MR Coffee got the same time of attention with Arbaaz Khan, and more importantly, Malaika Arora coming to the fore on the brand with a piping hot set of sequences of sex, stimulus, steam and coffee, of course, as an incidental. Having said all of this, I personally do believe these pieces of creatives are not fit for being telecast on a mass medium at large. Don’t get me wrong. I am as liberal as you and everyone else in the big cities of India largely is. I am just a little more sensitive about this issue. Sensitive to the fact that India does not live in its metros. India is much more. Three- fourths of this country lives in its villages. Another three-fifths of the balance 25 per cent of the urban population lives in the Tier 2 towns. Let’s get sensitive to social needs, wants, desires, aspirations and mores of these viewers and consumers who live in Real India. Why the hullabaloo? Just for this one reason. Real India hates the sexual innuendo thrown at it and its children by the popular and mass media of the day. There is an innocent child audience out there asking questions. There is a bigger child audience as well out there which is not asking questions of its parents, but is nevertheless getting the answers. I do believe these brands have understood the market wrong, and have gotten carried away by “creative excellence” as a route to the heart and soul of the consumer. The creatives are exciting, and maybe even excellent. But they lack insight. The key insight to bother about is this. Most of India is not too excited about the Dada Kondke genre of double entendre advertising. The women of Real India are particularly not excited about this, as they have to deal with the ruf fians on the roads who get a bit too carried away by advertising and its exciting creatives. One more insight to care about. In intimate apparel and undergarment advertising/marketing, it is important to ensure that product endorsement is handled by the same-sex entity. Lingerie must be endorsed by a woman and men’s briefs by a man. The moment the product is endorsed by the opposite sex, as in the case of Amul Macho, one treads the realm of controversy. Crass appeal is a matter of worry then. What is the biggest change in the Indian consumer at large? Is it overt consumerism? How is the marketer approaching this change? - Roopa Mehrotra, Kolkata Roopa, the Indian consumer has changed dramatically. She has become very outdoor- oriented, for a start. In addition to this, from being the savings-oriented person she was, she now spends more. Eating out and the market for narcissism is big. Spending on brands, rather than commodities, has perked up. Between brand and commodity, the scales are now tilting in favour of brand spends. Overt consumption is surely here, but only across a small segment of the haves. Brand marketers have largely geared themselves to this new consumer and everything is targeted accordingly. The increasing number of double income-no kids (DINK) households is adding to the eating-out mania in the country. This is significant considering that this eating out pattern is not led only by gastronomic greed or variety-seeking behaviour. Instead, it is all about eating out because one has to. It is eating out by compulsion. As this spreads, the market for ready-to-eat (RTE) foods and ready-to-drink beverages is bound to increase. The RTE market is directly related to the fatigue of eating out. The process is cyclical. In the beginning you eat good old home food. Then you move on to outside food that is wholesome. And then on to junk food. Tired of it all, one wants to then try RTE foods which can be either heated in a microwave or cooled in a cooler. RTE is the last development in the cycle. Therefore this happens when society is highly evolved in its eating out pattern. Evolved to a point of fatigue. Statistics available in the eating-out market indicate that we are just about climbing this hierarchy. In Delhi a person eats out 6.2 times and in Mumbai the number stands at seven times a month. This number is still small. If you take numbers pertaining to the young and single population, however, it is much more robust. The eating-out habit in the age-group of the 21-30-year-old groups in Mumbai stands at 23 and in Bangalore at 27, as per a recent study of ours titled Retail Eatouts Probe 2007. Do loyalty programmes work? Organised retail seems to be using them quite a bit. - Gouri Sinha, Kolkata Gouri, the retail brand is a relatively new development in India. Though we are a nation of shopkeepers with 16.4 million shops cluttering our lives, retail has largely been a commodity thus far. Organised retail is changing all this. It is building the hubs of the retail-branding revolution that is due to sweep our country off its feet. The retail brand, therefore, needs to build its brand proposition from scratch. The loyalty programme is one such tool it uses. Loyalty clubs such as the ones run by every big chain in apparel and lifestyle retail today are but slender hooks marketers lay out in the market. When a consumer bites once, the expectation is that they will keep biting again and again, with the lure of the rewards programme that goes with a loyalty card at bay. Loyalty clubs help build communities of consumers. It is, however, important to ensure that these loyalty clubs are active all the time. I suggest that consumers be touched by such programmes at least once a fortnight. Any touch occasion longer than that pushes the loyalty programme onto the back-burner of consumer interest. Remember, every organised retail outlet will offer a loyalty club. What brands must watch out for is the tendency of these loyalty clubs to become commoditised as well. Harish Bijoor is a business strategy specialist and CEO, Harish Bijoor Consults Inc. E-mail your queries to askharishbijoor@thehindu.co.in
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