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BOOK MARK
Make customers succeed bookmark
Business excellence is all about exceeding any competitor on six fronts, says Pravin Rajpal in Achieving Business Excellence ( www.landmarkonthenet.com). These are innovation, ... More

Wish-want-walk
Michael C. Donaldson’s Fearless Negotiating’ (www.tatamcgrawhill.com) is about 3Ws to make agreements that work: The wish-want-walk method. It works “from the bedroom to the boardroom and all around the ... More

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