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Brand Line
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Brands Columns - Ask Harish Bijoor The tale of six brands Harish Bijoor
Brands of the year 2008: (From above clock-wise) Zapak.com; Idea Cellular; ISB, Hyderabad; Café Coffee Day; Titan Industries and LG If you were to pick the top marketers of 2008, who would they be? - Shobha R., Mumbai Shobha, the year demands a little bit of thinking. It started well and ended flat if not down. In this tough year, I would pick the following six to wear the crown of marketing achievement. Zapak.com: The company emerged from literally nowhere. Got into the space of gaming and energised the category. Brought out through its intensive use of the online media as well as offline efforts the fact that gaming is the biggest industry of them all. Everybody loves to game — some way or the other. Bought eye-balls and monetised them as well to advantage. Zapak came into the dominant mindset of the nation at large through advertising that was not necessarily high-cost but irreverent enough to attract attention. Idea Cellular: Brought in the concept of the Big Idea to the telecom category. Started with a name called Idea, and capitalised upon that very name. The first in this sector to explore inclusive branding. Brought in the key insight that India is changing and that the consumer is getting to be more and more self-actualising, at least aspirationally. Its many campaigns have done wonders. Looked at Indian-ness keenly and used it to advantage. Recognised Indian pride as well. Its campaigns went multi-media and went intrusive into the consumer domain. Its grasp of local issues, particularly with regard to its Mumbai entry, was very perceptive. ISB Hyderabad: This very young business school is, in all of six years, on the Financial Times listing of the top 20 Business Schools of the world. The school has not believed in high-decibel advertising that is top-down. Instead, it has focused on building the brand bottom-up. Academic institutions gain immensely from such an approach that ISB has adopted! It has brought credence to the concept of the one-year MBA programme. Today it is looked upon as a beacon of management education in India, beating them all. LG: Has focused on product innovation, range and array in tough times for the category at large. Its very offerings that combine technology and cosmetic appeal to optimal degrees have worked. LG is the first name that comes to mind in this space. Titan Industries: The market leader who is perennially paranoid of competition. Even though there is none to date. Keeps re-inventing itself and its offerings. Is a life-style player now. This company remembers that its life-cycle is short and keeps re-inventing. Does it well. Cafe Coffee Day: The brand built with zero advertising input. The brand that believes in being “in the face” through its product offerings. Has grown exponentially over the years and has a total of 800 plus Cafes to date. Plans to grow to 1,000 cafes in these tough times. When there is tension in society, coffee gains. Coffee sales is inversely proportionate to happiness and security in a society. Retailers are offering ridiculously low prices in some staples today. Why and how? - Jahnavi Shetty, Bangalore Jahnavi, enjoy the discount. This is the classic predatory pricing syndrome at play. The use of predatory pricing on a set of staples to lure in the walk-ins during tough times. Once you have got the consumer in, she will walk out not only with your highly discounted staples, but with a shopping trolley full of branded value-added goods that skim the premium for the store. Predatory pricing in its purest form operates when a retailer sells brands below the cost of production itself. This does not operate in Indian markets at large. However, there are some retailers attempting it in some magnet categories such as staples. ‘Dal cheeni, chawal and atta’! The trick is to under-price just one very popular item of commodity and convey to the masses that the store is a low-priced store. This is marketing deception, and does not work in the medium term. In the short-term, it might attract walk-ins, but the tactic is a short-lived one. If there is one thing you want to revive as a practice of yore in these tough times, what would it be? - Rohit S. R., Kolkata Rohit, I had a childhood practise. Many kids my age were into it. So were adults. I had a backyard at home where I used to grow corn, paddy and brinjals as a hobby. This was a time when I discovered how green one’s fingers can actually be. The joy of being able to harvest your own bhutta, brinjals and tomatoes with no application of pesticide or fertiliser is really great. Kitchen gardens have vanished in our big cities. I do believe this is a practice we can re-invent. Kitchen-gardens, pot-gardens, terrace gardens, and what not! With vertical farming growing as a movement in the West, why not bring it back here? There are two aspects to this. One, the pure joy of farming and the joy of being able to give birth to more than our own children. Two is the fact that we can get at least 30 per cent self sufficient in our homes for basic vegetables, vegetables not pumped to visible and deceptive perfection by the use of chemical pesticides and fertilizers that harm the body and earth alike. How is the world of marketing changing in the wake of the current slow-down all around? - S. P. Aiyappa, Bangalore Aiyappa, the change is going to be solid, and for the good. Marketers will become more fundamental-centric versus the cosmetic-centric. Spends will be examined carefully. Every marketing activity will once again get audited carefully to assess payback. ROI is an important phrase the marketer will re-discover, thanks to tough times. Marketers and businessmen will start respecting market-research as a process once again. There is going to be a lot more respect for some of the tools of marketing and business one forgets during good times. Communication has a vital role to play as well. But, there is a paradigm to break. Advertising in tough times must use a different set of creatives altogether. In tough times, it is best to dump the old creatives that have spoken brand theme. Time to dump creatives that have spoken the promotions language as well. In such times, it is prudent to invest in advertising that takes the side of the consumer, rather than the side of the marketer. Remember, the consumer psyche is hurt. In such times, marketers have a role to play in using advertising as a balm to soothe ruffled sentiment. The first ones to attempt this will be the winners in this game. Advertising needs to take the side of the consumer. Right now and right here. (Harish Bijoor is a business strategy specialist and CEO, Harish Bijoor Consults Inc.)askharishbijoor@thehindu.co.in More Stories on : Brands | Ask Harish Bijoor
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