Business Daily from THE HINDU group of publications Thursday, Jun 04, 2009 ePaper | Mobile/PDA Version | Audio | Blogs |
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Books Columns - Book Mark Value-centred management
Who Said So? The questions revolutionary businesses ask that make them successful Michael E.Parker Question the tradition. That is the first step toward value-centred management, says Michael E. Parker in Who Said So? The questions revolutionary businesses ask that make them successful ( www.wiley.com). Most business solutions require people to work together, but in the way most businesses are set up, the different knowledge sources are segregated from each other, in departments, the author rues. “That motivate s people to build their own kingdoms. And then you’re stuck with people trying to jockey for position and prove their worth instead of actually getting results for customers.” Value-centred management is an aggressive approach to streamlining an organisation completely around what the customer values, Parker defines. “You have to dig down deep past what your customers are saying they want and figure out what they really value and will pay anything to get.” Important lessons, presented in a story format. D. Murali BookPeek.blogspot.com More Stories on : Books | Book Mark
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