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Resources
Customer Relationship ManagementIndia will rise as brand owners rather than as brand creators (August 13, 2009)
IBM in deal with Sun TV (July 22, 2009)
Surfacing the Hidden Persuaders (July 16, 2009)
Dentsu India, Serco tie-up for loyalty practice (June 13, 2009)
The three ‘R’ approach (April 09, 2009)
‘Use CRM to build customer intelligence’ (March 02, 2009)
HPCL launches 24-hour gas booking facility (February 13, 2009)
Less in more (January 29, 2009)
Service quality and why it slips (January 19, 2009)
The importance of listening (October 01, 2009)
Enemy of our own making (September 03, 2009)
For customer car seva (April 02, 2009)
Go on, surprise me! (March 12, 2009)
The Club that Mahindra built (January 29, 2009)
Customer interaction models (January 22, 2009)
Take it to the next level (August 17, 2009)
Customer response @ speed of light (June 11, 2009)
Did the sale click? (October 30, 2009)
Audi service centre in Hyderabad (October 27, 2009)
GM free service camp (October 24, 2009)
Audi India plans service centre, showroom in Chennai (September 15, 2009)
Maruti tops sales satisfaction index (August 28, 2009)
Federal Bank launches customer contact centre (August 28, 2009)
Volvo Truck sets up modern service depot in Maharashtra (July 18, 2009)
Nano buyer raring to ‘get, set, ready go’ (July 18, 2009)
Now, an index to rate customer experience (July 17, 2009)
Essar Steel to set up service centre at Bhuj (July 16, 2009)
Bharti Airtel launching 300 service centres (May 09, 2009)
BIG TV launching express service (April 30, 2009)
MRF ranks high in JD Power study (April 11, 2009)
Free check-up for Tata Motors vehicles (April 03, 2009)
‘Value the customer to beat the economic slump’ (February 21, 2009)
Multi-brand car after-sales service segment bucks recessionary trend (January 02, 2009)
Customer service at a price (April 20, 2009)
The importance of CRM (October 12, 2009)
Criteria for customer retention (May 18, 2009)
Firing a customer (January 05, 2009)
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