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Aegis Ltd, a global outsourcing and technology services company, has increased its capacity in Malaysia from 1,000 to 1,600 employees across its experience centre in Kuala Lumpur.
The company has expanded its Malaysian operations as a result of new client partnerships and by augmenting the organic growth of its current client base across telecom, travel and BFSI verticals. These partnerships encompass support for end-to-end multi-channel customer lifecycle management to enable them to better optimise their customer experience management.
Aegis had as acquired Malaysia-based Symphony BPO in March 2014. Its headcount at the time of the acquisition was 1,000.
“Our strategic expansion in Malaysia is focused around penetrating newer markets and augmenting existing capabilities,” Sandip Sen, Global CEO, Aegis, said.
“Aegis is very excited to be the customer experience partner with many of the leading brands in Malaysia and these relationships further showcases our extensive capabilities in delivering the highest level of services to grow in the business process management market in Malaysia,'' he said.
Sudhir Agarwal, President, Global M&A and Strategic Initiatives, said: “With this expansion, we have the opportunity to accelerate the current momentum, gain critical scale and provide cutting-edge innovation for our customers. This is a testimony to our bullish outlook on the Malaysian and regional outsourcing market.”
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