Mel Brooks is CEO of G4S India, one the biggest security service providers in the country. The Indian arm of British multinational G4S Plc had reported a turnover of ₹2,500 crore in December 2012 and its security solutions ambit includes manned guarding, electronic security systems, facility services and cash-moving services.

Brooks believes FDI in the security services sector would help in enabling growth in the industry. In an interview with Business Line , he talks about his experience of doing business in India. Edited excerpts:

What has been your experience of living in India?

It’s been a wonderful experience. The country has a rich, diverse and unique culture. Indian people are known for their warm hospitality and I thoroughly enjoy sampling the variety in Indian cuisine. I am quite familiar with the Indian business culture and processes. This understanding is important because it helps in the decision-making process.

How is it doing business in India?

Dealing with a diverse range of cultures, languages and style of working can be challenging.

However, with time, I have made myself aware and have adapted my approach and style of working to suit my environment.

Working in India has been a learning experience for me. People have a positive attitude about getting things done and it may result in the use of unconventional methods. For me, it was unnerving to watch my brand new refrigerator being delivered on the back of a bicycle!

Any pet peeves with respect to doing business in India?

Leading a business in India, working with a young, dynamic, motivated and highly skilled team has been a great experience for me. Respect for other peoples’ time is a trait that I believe in. Leading by example, I reach office or meetings before time and encourage my team to do the same. I do find the traffic situation in Delhi and Gurgaon challenging.

What are the lessons you learnt with respect to the Indian context?

Since I enjoy travelling, I try to take out time to visit different parts of the country. This has helped me in understanding the country, its people and culture better. I feel that to succeed in India, international companies should view the business landscape from an Indian perspective. Companies will need to develop India-specific products by comprehending the needs and requirements of the customers while adhering to global standards. And Governments should understand the limitations a regulatory system can create for International businesses.

How is India different from other places?

India is different from other countries where I have worked earlier. Each country has its own advantages and challenges. The regulatory environment of India is unique and that makes doing business in India different.

What would you like to take back from India when you leave?

The promise of return, and of course, the 1965 Enfield bullet.

This is part of a series on expat CEOs working in India

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