Financial Daily from THE HINDU group of publications
Monday, Oct 25, 2004
Financial Daily from THE HINDU group of publications Monday, Oct 25, 2004 |
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eWorld
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Letters Take the call
Sir, This is with reference to the article Pouch play or plain poaching by Bharat Kumar which appeared in eWorld dated August 9, 2004. I work as Assistant Manager, HR-Recruiting, in a call centre. A key problem my company faces is that of retaining people. Considering that about 40 per cent of a company's operational costs are people-related, attrition rates of around 25 per cent or so spell more harm than good. The problems are compounded by the fact that many call centres are not self-sustaining, and have no system in place to counter bigger rivals. Isn't it time call centres in a particular geographical location got together under one umbrella to fight attrition? Jai Dear Reader, Attritions are a trend that we at e-World have observed and reported consistently over the past four years. We would like to draw your attention to a recent informal meeting between the HR heads of top IT companies to share best practices in the industry. Perhaps the answer lies in such "best practices".
eWorld team
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