• Investment World
• eWorld
• Brand Line
• Mentor
• Life
• Brand Quest
• The New Manager

Stocks

• Quotes
• SE Diary
• Scoreboard
• Open-End Mutual Fund

Cross Currency

• Rates
  
  

Shipping

• Ports
  
  

Archives

• Yesterday
• Datewise
• Resources
• In Focus
• In Depth
• Events 2007

Group Sites

• The Hindu
• The Hindu ePaper
• Business Line
• Business Line ePaper
• Sportstar
• Frontline
• The Hindu eBooks
• The Hindu Images

I have a problem with my Samsung P30 laptop and would like to know if you can assist me in finding a resolution. I formatted and installed Windows XP on my laptop and updated all the drivers from the Samsung Web site. But whenever I install Service pack 2, Windows does not restart and instead displays an error message. If I go into safe mode and uninstall Service pack 2, Windows starts okay. Other than Windows XP the only software I have installed is Norton Internet Security and that works fine. The error message I get is given below:

“A problem has been detected and Windows has been shut down to prevent damage to your computer.

“BAD_POOL_HEADER

“If this is the first time you have seen this stop error screen, restart the computer. If this screen appears again, follow these steps:

“Check to make sure any new hardware or software is properly installed. If this is a new installation ask you hardware or software manufacturer for any windows updates you might need.

“If the problem continues, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components restart your computer press…

“Technical Information:

“0x00000019 (0x00000020, 0x81CDEAB8, 0x81CDEAD8, 0x1A040003) beginning dump of physical memory

“Dumping physical memory to disk”

I look forward to hearing from you. Many thanks

Robert Gloudon

The error messages are due to a faulty driver or service. If the device is an add-on card you can try removing it and booting the computer.

If the computer still cannot boot, then you can disable the driver or service either using safe mode or from the “Recovery console”.

To enter into safe mode, please follow the steps: Restart the computer. While booting, tap F8 function key until you get the “Windows Advanced Options Menu” and select Safe Mode. After logging in to the system you may disable the problematic driver or service.

To go to the recovery console, boot the computer from the XP Operating System CD. At the “welcome to set up” screen, press F10 or press R to repair.

This will list the Windows Installations found on the disk. Select the appropriate one. There will be a prompt for the administrator account password.

After logging in, use the “listsvc” command to list the services and drivers on the computer.

Note the name of the driver or service to be disabled.

Disable the service or driver using the “disable servicename” command.

This command will display the old start_type before disabling the service. Find out if the service has to be enabled again from the recovery console.

After eliminating the service or driver that causes this error a newer, error-free version can be installed.

For more details about the Recovery console in Win XP, please refer the following URL http://support.microsoft.com/kb/314058/EN-US/

Solution by P. Natarajan

More Stories on : Computer Usage | Tip Off

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Stories in this Section
Icing takes the cake

Copyright © 2008, The Hindu Business Line. Republication or redissemination of the contents of this screen are expressly prohibited without the written consent of The Hindu Business Line