The Hindu Business Line : Unable to send mail

I have an e-mail account on bom4.vsnl.net.in. I use Outlook Express to handle mail. For the last two weeks, I have been able to read my incoming mail but unable to send mail. The error message that the system displays says: Service not available error: 0x800ccc0f.

I also have an MTNL broadband connection for international calls. Is that causing a conflict? Please suggest a solution.

Anand

The error message can occur if Microsoft Outlook Express cannot establish a connection with your e-mail server. This problem may be due to the following reasons: incorrect e-mail account settings, your user profile in Outlook Express (OE) is damaged, incorrect configuration of your Anti-virus Product, Incorrect Configuration of personal firewall software or OE installation files are damaged.

To tackle this problem, please follow these steps:

First verify that you are connected to the Internet and that through your webmail you can send messages. Next check your OE account settings. Please open Outlook Express (OE). Click Tools – Accounts - Mail tab. Select your account and click Properties. Make sure your Name and E-mail Address are correct. Now select the Servers tab. Check the entries of Incoming mail [POP3] and Outgoing mail [SMTP]. Please pay special attention to the spellings of Outgoing mail entry. Probably the entries are bom4.vsnl.net.in and smtp.vsnl.net. The list of POP and SMTP server names for the various domains is available at this URL:

http://email.vsnl.in/websmsalert/server_names.htm

The account name is your full e-mail address. Please untick ‘Remember password’. Now make sure “Log on using Secure password authentication” is unticked. Under the “Outgoing Mail Server” section, please Tick “My Server requires authentication” and click settings. Ensure that “Use same settings as my incoming mail server” is selected and click ok, Select the Advanced tab, make sure that the “This server requires a secure connection (SSL)” checkboxes are clear.

Next, Temporarily Turn off (disable) “Windows Firewall” or any third party personal firewall (McAfee Personal Firewall, Norton Personal Firewall, Sygate, etc,) that you have installed and check now. If your antivirus solution includes an e-mail scanning feature, disable this for the time being and check whether this helps.

You may be able to resolve the problem by creating a new e-mail profile. Open Outlook Express. Click File – Identities – Add new identity and start new configuration.

For more information, please refer http://support.microsoft.com/kb/813514

If you are using Windows 2000 operating system, then make sure Service Pack 4 is installed. If the trouble still persists, you may try with any other e-mail clients. say Outlook 2000, 2002, 2003 etc or Mozilla’s free thunderbird2 client. You can download the Thunderbird client (size 6.2MB) from http://www.mozilla-europe.org/en/products/thunderbird/

If the same problem occurs in the other e-mail client, the problem may be due to a damaged message in your mailbox. Delete any suspicious e-mail by accessing your mailbox using your ISP’s Web-based e-mail (webmail) program or Contact your ISP and ask them to delete suspicious e-mail.

Solution by M. Sampath

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