The Web-based service, will be useful to the employees to get their doubts clarified about banking and in turn be more helpful to the customer in their service.

Reserve Bank Governor D. Subbarao launched a ‘knowledge helpline’ for the staff of State Bank of India.

The Web-based service, will be useful to the employees to get their doubts clarified about banking and in turn be more helpful to the customer in their service.

The RBI Governor, who also inaugurated the “Swarn Udyan” and the renovated hostel blocks was the chief guest at the golden jubilee celebrations of the State Bank Staff College here on Friday.

Speaking on the occasion, he said banks have to regain the trust and confidence of people. Banking sector is going to be involved and engaged in financial inclusion. It is required to understand the psychology and economy of poor people to enhance financial inclusion. There is a need for innovative infrastructure financing in India as we are supply constraint economy.

SBI Chairman Pratip Chauduri and other dignitaries from the SBI, the RBI, other banks and educational institutions took part in the event. The State Bank Staff College set up in 1961 has emerged as a premier training institute for the banking industry. The college trains more than 6,000 officers every year, mostly middle- and senior-level executives, in credit management, international banking, leadership development, marketing skills, negotiation skills and communication skills etc.

Several public and private sector banks in India as well as banks from developing countries like Sri Lanka, Ethiopia, Ghana, Maldives, etc., also send their officers for training. Several Govt. officials of revenue intelligence, enforcement directorate, CBI, income tax, central vigilance commission etc., are also trained in banking related areas at the College.

somashekar.m@thehindu.co.in

(This article was published on August 3, 2012)
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