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Health insurance firms must settle claims directly with policyholders, rules court

Deepa Nair
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Insurance companies will be required to pay health claims directly to consumers, according to a Bombay High Court judgment delivered on a public interest litigation. Earlier, such claims (reimbursements of cashless settlements) were done through intermediaries called third party administrators (TPAs).

Most insurers outsource claims processing to TPAs to save administrative and distribution costs. As TPAs would get a commission for cutting down claims, they often questioned the treatment and tests the insured had to undergo.

Consumer complaints

With rising consumer complaints against TPAs, activist Gaurang Damani filed a PIL in the Bombay High Court last year, seeking clarity on their role. “There is no tri-partite agreement among the policyholder, the insurer and TPA; while TPAs are only hired to process claims, in practice, they’re often settling claims,” said Damani.

“Often, insurers offer TPAs incentives for rejecting claims. Last month, the High Court observed that this worked against consumer interest,” said Damani. The Insurance Regulatory and Development Authority (IRDA) has informed the court that it would take such insurance companies to task. “TPAs cannot settle claims, only insurers can. There won’t be any incentive given to TPAs,” said M. Ramprasad, Member, Non-Life, IRDA, representing the regulator at the hearing. The insurance regulator has specified the role of the TPAs in the health insurance regulations which will be notified after Parliament approval.

Own TPA

Incidentally, the four state-run public sector general insurers — New India Assurance, Oriental Insurance, United India Insurance and National Insurance — which control 70 per cent of the Rs 13,000-crore health-insurance market, are looking to promote their own TPAs to reduce consumer complaints and disputes. Private companies such as ICICI Lombard, Future Generali and Bajaj Allianz General Insurance have shifted to in-house settlement of claims.

Next, Damani is looking to take up the issue of transparency in the amount an insured can get for specific ailments. “The policyholder will have clarity on which hospitals to go; the hospitals too will know how much they would get,” he added.

deepa.nair@thehindu.co.in

(This article was published on February 13, 2013)
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Comments:

The current system of health care modeled on american system is doomed and will only fatten the pockets of private hospitals,testing labs,doctors and certain top echelons of insurance companies.All of them are in the loop of the loot.The costs of insurance premium has been going up substantially every year far higher than the inflation rate.I am warning public be wary of your illness.many of it can be addressed without going to a doctor.If still you want to go to a doctor, select a physician who is old school and does minimum investigations.Don't go to crooked doctors or hospitals.The modern day new doctors especially ones below 60 years of age are businessmen.They have invested money to get trained abroad and they need to maximise their earnings like all businesses do.Hospitals/test labs have invested money on expensive equipments and they need to put them to maximum use.Why are we subjecting our body to these crooks?

from:  shiv
Posted on: Feb 14, 2013 at 07:50 IST

it will be a great relief if the claims are settled directly by the Insurance Company rather than routing/ depending on the TPA. The Insurance Company may also devise a simple claim form containing only the minimum details required which can easily be filled up by the beneficiary.

from:  Narayanan
Posted on: Feb 14, 2013 at 17:18 IST
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