HDFC Bank is not in favour of charging customers for using its own ATMs, according to Paresh Sukthankar, Deputy Managing Director. “Most banks have asked for a hike in charges. However, if the issue is left to the banks then we will not charge our own customers for using HDFC Bank ATMs,” Sukthankar said . The Indian Banks’ Association has approached the RBI to allow banks to levy charges on customers for ATM transactions. Currently, banks do not charge customers for using their own bank ATMs. Further, customers are allowed five free transactions per month at other bank ATMs. To make ATM operations viable, banks have asked the RBI to allow them to charge customers for transactions.

(This article was published on January 18, 2014)
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