Union Bank of India launched its 181st Union Xperience Branch in Kolkata on Monday. This is the seventh such branch of the bank in the city.

Union Xperience branches are a part of the bank’s initiative towards bringing superior customer experience for its customers. The bank has introduced automation through self service machines like pass book printers, cheque deposit machines and queue management among others and also completely revamped the sales and service model in these branches, said a bank press statement.

The bank also launched its green banking service at the branch, said Chairman and Managing Director D. Sarkar. Customers in Union Xperience branches will not require pay-in slips or withdrawal forms for cash and transfer transactions.

The bank has launched such branches in 16 cities.

The bank aims to take the module to 250 branches by March-end and plans to bring all its metro and urban branches under Union Xperience roll-out in a phased manner.

shobha.roy@thehindu.co.in

(This article was published on December 10, 2012)
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