United Bank of India has entered into an agreement with consultancy firm Accenture to seek management consultancy and advisory services to help improve productivity.

According to Bhaskar Sen, the bank’s Chairman and Managing Director, Accenture will help the bank embark upon a transformation programme to enhance productivity by harnessing technology and operational changes.

“The needs of our customers are constantly changing. Through our transformation, we will embrace new approaches to banking that will put our customers at the centre and will also help strengthen our profitability,” Sen said at a press meet here on Saturday.

Accenture will advise the bank on ways to develop and optimise its operating model, with a focus on strengthening its branch network and other customer channels.

“This will include assisting our bank with ways to renew and optimise its more than 1,700 branches, enhance the sales-effectiveness of its workforce and improve and refine its branch footprint,” Sen said. The company would also assist the bank identify ways to increase adoption of digital channels such as online banking and social media.

Under the contract, Accenture will also assist the bank in its talent and human resource strategies by helping to enhance its manpower planning, establish performance management systems and by developing a five-year roadmap for developing employee skills through training.

shobha.roy@thehindu.co.in

(This article was published on December 22, 2012)
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