Services and consulting firm Serco today launched a new global BPO division and is targeting revenues in excess of $1 billion by the end of this year.

The new division is an amalgamation of the contracts and companies that deliver BPO services globally within Serco, including Intelenet Global Services in India, The Listening Company in the UK and Excelior in Australia, Serco said in a statement.

Last year, Serco had acquired Indian BPO company Intelenet for up to 385 million pounds (around Rs 2,772 crore).

The new unit will improve the services of Serco and enable it to target global opportunities, both in the public and private sector, it added.

Also referred as the Global Services division within Serco, the unit will work in Indian and foreign market. Incorporated as one of the four business divisions within Serco, it brings together a number of BPO-related operations and capabilities currently reported and managed in different Serco divisions.

The Global Services division has a workforce of around 50,000, over 150 clients and a diversified footprint with a presence in 10 countries.

The business will focus on five vertical markets — Banking, Financial Services and Insurance; Travel, Hospitality and Transportation; Healthcare, Utility, Retail and Manufacturing; Telecom, Technology and Online Services; and Media, Education and Government.

(This article was published on April 12, 2012)
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