The outsourcing opportunities that came to India were primarily based on cost consideration, stayed on for quality, and will survive on innovation, said Jayadev Galla, past chairman, Young Indians (YI), CII, and Managing Director, Amara Raja Batteries Ltd.

Speaking on the ‘Role of top management in quality focused companies,’ at the CII’s 20th National Quality Summit 2012, Galla, said, “Quality and innovation should be revolutionary and not evolutionary, and at the heart of every innovation was an effective, positive and constructive rebellion.”

Disciplined mindset

Companies, he said, quoting from his own organisational experiences, should move from a disciplined mindset to a synthesising mindset. He also cautioned between the internationally acknowledged ‘Indian juggad’ and ‘chalta hai.’ While the former was positive in nature, the latter symbolised a laid-back attitude which needs to be avoided.

In his address, T. C. A. Ranganathan, Chairman and Managing Director, Export-Import Bank of India, acknowledged the rewarding relationship with CII in the CII-EXIM Bank Award for Business Excellence process.

Innovation, he said, is not just intrinsic, but was what one did with the ecosystem. In a shrinking market where it is difficult for an organisation to grow, it is important to re-invest in technology and align processes.

“The primary judge of sensible innovation is the market place,” he said quoting China’s example of cumulating its procurements for cost reduction.

Jagadish Shettar, Karnataka Chief Minister, in his Inaugural address, said Bangalore has evolved as the IT hub of Asia in bringing together leading international and domestic brands. This suggests one must take innovation and its benefits to Tier 2 and 3 cities and satellite towns to become centres of innovation.

This, he said, would ensure that the benefits of innovation were reaped by the poorest in our country having a positive impact in their life.

Earlier in his opening remarks, N. Kumar, Chairman, CII Institute of Quality, and Vice-Chairman, Sanmar Group, reiterated the Institute of Quality’s commitment to continue to build India based on quality. He recalled the significant decision to set up a National Committee on Quality with Dr V. Krishnamurthy as Chairman, effectively establishing a private-public partnership in the road to a Quality India.

(This article was published on November 2, 2012)
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