Capgemini has launched a digitally enabled Industrialised Management Services Centre (iMSC) in Chennai to enable enterprises to take an ‘always-on’ approach and be more ‘future proof’.

The iMSC combines industrialisation and innovation with business-value creation to help enterprises align technology implementation to better support business goals and long-term strategy, said a press release from the €12.5-billion company, which has a significant presence in consulting, technology and outsourcing services.

The Chennai centre offers a collaborative approach that brings together Capgemini’s next-gen Application Development and Management (ADM) platform 1, consulting frameworks and methodologies, and digital Centres of Excellence.

Kishor Chitale, Head - Local Business Services, India and Middle East, Capgemini, said in the release: “We have been working closely in the domestic market with customers across retail, manufacturing, automotive, and large conglomerates, among others. The newly launched iMSC is strategic to our India growth plans in digital. The centre brings together a wide range of Capgemini global services under a single umbrella to enhance the customer experience while helping them realise their digital transformation goals.”

An end-to-end model additionally brings in automation levers, including sector-insight rich automation bots to identify and terminate revenue leakage for clients and reduce the overall ADM workload. The centre hosts real-time analytics and dashboards that promise to redefine customer experience.

A second centre is planned in Bengaluru by the end of the year. The India iMSCs will work closely with Capgemini’s global iMSCs to bring its international best practices in next-gen ADM and innovation to enterprises across industries in India.

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