The Hindu Business Line : <I>Listen, recogniseand motivate </I>

In today's competitive environment, there is an increasing pressure on managers to generate measurable results faster than ever. But have we ever thought about the fact that a manager will not be able to achieve results on his own without the dedication, perseverance and hard work of the people around him?

Retention of employees, after investing considerable time and money in their recruitment and training is essential to maintain client relationships and keep recruiting and training costs in line. The keys to employee satisfaction and retention are founded on strong leadership and sound management practices. New employees are quite enthusiastic when they start a job. In order to help them maintain that same enthusiasm and achieve success, a manager has to constantly keep motivating his team. An effective leader is the most powerful factor in employee motivation and morale.

Numerous studies and surveys have documented the fact that money is not always the primary motivator for most employees. Recognise your people frequently for their good work and they will repeat the performance frequently. Praise must be sincere and should be distributed equitably, if warranted. This will help improve performance and foster a spirit of teamwork and dedication.

Lack of effective communication from management is usually the greatest cause for employee dissatisfaction and premature departure. The best managers listen to and communicate frequently with all employees; and they make it easy for employees to tell them about their problems and concerns. Irrespective of the size of the organisation, you as a manager must make the time to regularly talk with everyone. Good performance management includes identifying goals, measures to indicate if the goals are being met or not and providing qualitative feedback

A leader should set goals that help employees excel and be achievers. The employees should be given the opportunity to be proud of their work.

A motivating work environment enhances the self-esteem of the employees. Engage employees in decision-making; give them the authority to act in the best interests of the company. Provide training in resolving client problems and then trust them to make the right decisions. — Alok Ohrie, Managing Director, AMD India

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