Business Daily from THE HINDU group of publications
Monday, Jun 26, 2006
Business Daily from THE HINDU group of publications Monday, Jun 26, 2006 |
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Mentor
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Education The fine art of communication
How can I improve my communication skills?
Ramesh G. Communication is a two-way process. There is a sender who sends the information, and there is the receiver who receives the information. The communication is complete only if the receiver has received the information in the manner that the sender wanted to communicate. This can be confirmed through proper feedback. Ensure that effective feedback is taken. The ownership of communication is that of the sender. The greatest illusion about communication is when it is complete. The communication is complete when the receiver has understood the message. Some tips on improving communication skills: Clarify your ideas before expressing; examine the true purpose of communication; consult with others in planning for having complete information; be mindful of your tone while communicating; convey something of help or value to the receiver; always be open and ready for receiving feedback; be a good listener; improve your vocabulary; use simple language; avoid grammatical errors; and be brief and concise.
Stranger block
I have problem in communicating with people I do not know. How to change that?
Geeta R. This problem usually arises when you are short on confidence or are an introvert by nature. This problem can be eliminated by developing self-confidence. Look in the mirror and start liking what you see. Smile and tell yourself that you are great! Cultivate the habit of reading about different subjects and be updated on current affairs. This helps in giving you the knowledge to converse or indulge in small talk on different subjects. Dress well, appropriate to the occasion. Dressing and personal grooming helps build your confidence. Take the initiative and introduce yourself to new people. Positive body language, a smile and a firm handshake will help you break the ice. Do not go back into shell if the other person does not reciprocate (which may happen sometimes). Move on!
Breaking the ice
How can I break ice with my prospective customers?
Thomas P. Do a background search on the company and the person before the meeting. Be knowledgeable about your products/offerings. Be clear about what you want to offer and how it will help the customer Be on time for the meeting. Show positive body language, smile and give a firm handshake. Have a clear, friendly and firm tone of voice. Be assertive in communication. Always accept the offer of tea/coffee even if you do not want it. Look for openings for getting into small talk (after completing your offerings). Regularly send customer-relevant clippings or information relevant to him.
Blog at: htpp//MentorQA.blogspot.com
Sarvesh Gulati
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