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READING ROOM
Learning vs training
Learning is almost the opposite of training, say Harvey Robbins and Michael Finley in The Accidental Leader (www.wileyindia.com). Learning is not a `business,' yet it is everyone's business, right from the CEO. Learning allows ... More

FOR THE ASKING
Exemption for more than one housing loan?
How many housing loans are eligible for tax exemption? If an employee owning a residential house constructs a new house with loan, will he get exemption on this also? Will an employee residing in a rented ... More

RACY CASES
Flyer points, restaurant bills and helmets
"Airline companies offer frequent flyer miles points. That's a smart way of bribing a corporate executive to fly with you," said China opening up a discussion that was sure to hot up. "Crap," said ... More

STICKLISH ISSUES
A bold promise?
Send in your comments to Sticklish@thehindu.co.in

More

Will frequent tariff cuts retard telecom growth?
Responses to Sticklish Issues dated June 4 More

AT YOUR SERVICE
Digging up tax
What is the scope of `mining services' introduced by the Finance Act, 2007? Does it include actual mining activity? Rajesh Kumar The Finance Act, 2007 imposes service tax on mining services, that is, services outsourced for mining of ... More

SOFT SKILLS
A remedy called SERVICE
What should you do when things go wrong and customers are complaining? First, realise that those who complain are not troublemakers and the difficult customers. "Research shows that complaining customers are overwhelmingly loyal and sincere. ... More

60 SECONDS CHIEF!
Knowledge has a shelf-life
L. S. Venkatesh is General Manager of Edutech India that provides technology-enabled learning and performance management solutions, operating in India, West Asia, the US and the Far East. A management graduate from BITS-Pilani, ... More

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