Recruitment in banks through the Institute of Banking Personnel Selection (IBPS) is a total failure and has created regional imbalances, according to Syndicate Bank Staff Association.

A major fallout is that it has fuelled attrition, according to KS Bhat, Vice-President of the Association.

The delay involved in the process has accentuated staff shortage and banks are unable to provide adequate and timely service to customers, or monitor advances.

Revival of the Banking Service Recruitment Board or campus recruitment is the way out, Bhat said while addressing a joint regional conference of the Association with Syndicate Bank Officers Organisation.

He urged the Centre to hold a meaningful dialogue with trade unions to evolve a permanent solution to the present crisis in the banking industry. Deviation from traditional and mass banking practice is one of the main reasons for the crisis, he said, noting that there had been no recruitment in banks from 1985 to 2010.

Morale of staff low At Syndicate Bank, unscientific transfers and deployment of existing staff have lowered morale. Conventional HR policies are often not adhered to.

The process of elevation of part-time employees, as well as regularisation of temporary employees are given a go-ahead depending on the whims and fancies of regional offices.

Employees are in complete disarray, following the introduction of the Human Resources Management System, Bhat said.

A situation has come about where employees are overburdened with work. Almost all branches are facing staff shortage, he added.

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