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The Department of Consumer Affairs under the Ministry of Consumer Affairs, Food and Public Distribution has invited applications from registered and eligible voluntary consumer organisations for setting up and running Consumer Care Centres or Grahak Suvidha Kendras.
Among the cities identified for these centres are Lucknow and Chandigarh in the North; Bengaluru, Chennai and Hyderabad in the South; Jaipur, Ahmedabad and Pune in the West; Bhubaneswar, Patna and Kolkata in the East; Guwahati and Shillong in the North East; Aipur and Bhopal in central India, as well as New Delhi.
The centres aim at empowering consumers and will be set up across the country and will function as one-stop centres providing a spectrum of services to consumers, such as counselling, grievance redressal, among others, an official release said.“The Centres will also be authorised to take up complaints with private companies/manufacturers/service providers on behalf of the Government,” it added.
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