To come out with citizen charter

The Andhra Pradesh Government will come out with a citizen charter that will seek to simplify delivery of services and outline timelines while providing for penalties for delay in providing them.

Addressing the Joint Collectors’ Conference here today, N. Kiran Kumar Reddy, State Chief Minister, said that efforts are on to ensure hassle free citizen service bringing about transparency in transactions.

He said that the Mee Seva Citizen services centres, which now offer about 39 services, including birth and death certificates, will be expanded to cover 100 services by March 2013. "By covering more services, we will be able to help citizen save up to Rs 6,000 crore in a year," he said.

"So far more than 77 lakh people have availed Mee Seva services and it won’t be long before we hit the one core services mark," he said.

Referring to relief and rehabilitation policy and development works in districts, the Chief Minister said some minor irritants are stalling commissioning of projects and the local administration could play a crucial role in resolving these issues. "If need be, we could consider providing higher compensation to resolve issues and help accelerate projects," he said.

On some apprehensions expressed by a section about the cash transfer scheme impacting essential services and delivery of commodities, the Chief Minister assured that it would not be impacted as these are two different aspects. In fact, the Government is planning to increase the number of commodities from 5 to 9 by Ugadi.

rishikumar.vundi@thehindu.co.in

(This article was published on January 3, 2013)
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