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Journal on Management From the publishers of THE HINDU BUSINESS LINE

	Volume: 5 Issue: 1 January 2004
	Contents (pdf)
	Inside the BPO boom From being virtually non-existent five years ago to now worth more than a couple of billion dollars, the Indian business process outsourcing industry has indeed come a long way. Praxis, Business Line's journal on management, brings together a collection of essays and experiences of intrepid entrepreneurs and seasoned managers in this sunrise industry. From high-end research work to 24/7 call centres, the industry runs on the adrenalin of a young workforce. This issue looks at how young people cope with an anti-clockwise lifestyle.

	Theme - Compelling story	Outsourcing: Theory & practice What's different about this wave of outsourcing? by S. Ramachander	Are we there? Indian companies have to move up the value chain. by Scope e-Knowledge Center Pvt Ltd
	How long will the party last? The pace of growth will depend on the backlash and regulatory intervention. by Phaneesh Murthy	Encounter Interview with Joesph Sigelman, Co-CEO, OfficeTiger. by Vinay Kamath	It's neither glamour nor trauma What does it really take to work in a call centre? Is it as simple or as difficult as it is believed to be? by R. Jagadish
	Preserving the boom Sensitive policies can ensure India benefits from this BPO boom . by E. Balaji	Reality bites How young people cope with an anti-clockwise lifestyle. by Anjali Prayag	Case Study: The story of a start-up How a far-sighted entrepreneur and his firm went on to be pioneers of the ITES business. by Vipin V. Nair
	`And miles to go before I sleep' People should strike a balance between nature and the rigours of a BPO job. by Bharat Chadda & R. Shantaram	Case Study: Where the outsourcer sources The Chennai-based Lason works on a unique model of business associates. by Vinay Kamath & Sriram Srinivasan

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