Mumbai, May 4
Tata Motors said it has been adjudged as the forerunner in the first TNS TruckTrak2006 Customer Satisfaction Study in trucks. The company leads in the medium and heavy truck category above 10 tonnes with a truck industry highest index of 90 in the tractor-trailer segment. TNS TruckTrak is a syndicated study on customer satisfaction of trucks maps customer expectations in the dynamic truck market so that manufacturers can prepare themselves to meet them. The study analyses the responses of over 5,000 truck customers in the areas of `sales satisfaction' and `service satisfaction', across the country.