Ms Renée Kuwahara is the Chief Operating Officer for the global operations of 24/7 Customer, a premier global provider of business process outsourcing services. A business administration graduate from the University of Michigan, Ms Kuwahara has over 20 years experience in international contact centre and business process outsourcing. She is an expert on workforce management operations, capacity planning and client relationship management. Here’s her take on four questions from
Two things that my education/ training taught me:
The power of prioritising activities, the most important things to study, since the assignments were always greater than the time allotted to them.
The value of analysing disparate data for possible connections.
Two things I learnt from my work/ real life:
People respond to great leaders no matter what part of the world they are in.
Don’t ever expect more from someone than you yourself are willing to give.
One quality I look for the most in a new recruit:
A book that I read recently:
The Argumentative Indian, by Amartya Sen. 60SecondsChief@gmail.com