Comments
Direct-to-Home (DTH) major Tata Sky has partnered Genesys to deploy its Customer Experience Platform to enhance service delivery to its 13.5 million subscribers.
The platform provides greater efficiencies in Tata Sky’s contact centre operations and provides subscribers with personalised self-service applications, Genesys said in a statement.
This reduces the time that customers spend on unwanted menu options and helps transform the overall customer experience, it added.
Comments
COMMENT NOW
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.