Covid-19 impact: Taj Hotels to do away with buffets, reduce restaurants capacity by 50%

Forum Gandhi Mumbai | Updated on June 25, 2020

In order to avoid the transmission of coronavirus through touchpoints, hospitality player Taj Hotels has decided to do away with its lavish buffets and reduce the capacity at its restaurants by 50 per cent.

Parveen Chander, Area Director, Taj Hotels, on Thursday said that among other things like fogging every couple of hours, sanitising each touchpoint every 45 minutes and giving PPE kits for guests and staff, Taj will also do away with the lavish buffets, it is famous for.

Chander further said IHCL is learning and implementing things every day. “It’s not like we have got it all right because nobody had predicted such a situation. Of course, we are extremely sad to do this, however, we have to do this in order to make sure the touchpoints are reduced.”

Among other measures at the restaurants, Taj Hotels will probably have to slash the menus, too. To comply with the norms, it has also reduced the seating capacity at restaurants by 50 per cent, he said.

IHCL used the lockdown time to virtually train its staff. “We have had multiple sessions with all our staffs to make them understand the severity of this situation, and what it means to take care of themselves, and our guests.”

Currently, the occupancy in the hotels may be a lower than usual. Alongside, transporting the hotel staff to and from their homes everyday was also a risk factor. In order to cut down on that, too Taj had an innovative idea.

“70-80 per cent staff was staying at the hotel itself. Of course, as and when the ‘unlock’ is happening, and as the situation at certain locations permits, this number is reducing.”

To make sure that each person that enters the premise is not Covid positive, there are multiple check points, where the guest is checked with handheld thermometers and offered sanitisers. “If the guests are picked up by us from the airport, we go into the detail of sanitising the bags, and offering a PPE kits to our guests.”

Mobile app

IHCL also announced the launch of Qmin, a mobile app. It is a repertoire of culinary experiences commencing with delivering dishes from its restaurants to the customer’s homes in the first phase of the Qmin launch.

“Guests can order from eight iconic and celebrated restaurants in Mumbai like Golden Dragon and Souk from Taj Mahal Palace; Thai Pavilion and Trattoria from President; and Ming Yang from Taj Lands’ End, to name a few,” IHCL said in a statement. The launch will cover top ten markets in India, including Delhi, Chennai and Bengaluru, over a period of five weeks.

Published on June 25, 2020

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