Greaves Cotton Ltd and TVS Motor Company have announced a partnership under which Greaves Care, multi-brand spares and service arm of Greaves Cotton, will act as authorised service centre for TVS Motor’s three-wheelers across India.
Under the deal, about 165 Greaves Care Centres will provide service support in the form of free services, warranty, post warranty and other campaign-related repairs.
This tie-up is expected to enable TVS Motors access to Greaves Care’s established service support for its three-wheeler customers, enhancing the value proposition of the autorickshaws in a competitive market segment. For Greaves, this tie-up is an opportunity to demonstrate its leadership in three-wheeler service and spares ecosystem within the last-mile transportation segment.
“Greaves care footprint and footfalls, both have been increasing at a fast rate. We are proud to offer a hassle-free service to TVS three-wheeler drivers,” K Vijayakumar, President - Auto business, Greaves Cotton Ltd, said.
Currently, due to lack of accessible service and support, 3W drivers often face monetary challenges arising out of lengthy down-time in vehicle repairs. Greaves Care seeks to provide timely service, quick turnaround time, on-site assistance, genuine spares, and post-service support among others. Over two lakh customers have benefited from the professional auto care service offered at Greaves Care, according to a statement.
Greaves Cotton has 350+ retail outlets, more than 5,300 small format spares outlets and 165 Greaves Care Centres for the auto-drivers in passenger and cargo domain of last-mile commercial mobility as also electric scooters.
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.