IKEA India introduces ‘Click & Collect’ contactless shopping

V Rishi Kumar Hyderabad | Updated on May 25, 2020

Ikea junction near Raidurg, in Hyderabad   -  Nagara Gopal

IKEA India says it has restarted its online services in Hyderabad in line with the latest government guidelines.

The Swedish MNC home furnishing major has launched Click & Collect, a contactless shopping experience. This may enables customers to get access to home products, be they work furniture, cooking essentials, children’s furniture or textiles, in what should be a safe, efficient and convenient way.

The Click & Collect service minimises contact between co-workers and customers when the customers arrive to collect the products from the store. Customers can order the IKEA products on IKEA’s website, pay online and select the ‘Click & Collect service’ option when checking out. IKEA's delivery team will prepare their order to pick up from the Click & Collect collection station in the store’s carparking area. The store team will notify the customer by text or email when they should come over to the store and collect it.

In a statement, Aurelie Raimon, Hyderabad Store Manager at IKEA, said: “With our new Click & Collect offering, people can buy their favourite home furnishing products in a safe and convenient way. Safety and Security of our co-workers and customers are our top priority and all measures have been put in place to enable safe shopping and a safe working environment, in line in with our own internal standards and government guidelines.”

The company has put in place measures such as contactless temperature checks for customers who visit the store to collect their products, regularly sanitising the workplace, practising physical distancing, hygienic handling of products and training co-workers to ensure hassle-free and safe delivery of the products. Additionally, IKEA has ensured its service providers follow the company’s global standards of quality and safety.

The company had its closed stores during the lockdown.

Published on May 25, 2020

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